Insurance customers and brokers/intermediaries demand more digitisation, speed and self service from their insurers. Digital automation is the key, and various transformation work is being done. Straight-through-processing (STP rates) is a focus to gain efficiency and speed. But does this always help the customer? What about exception handling and remaining in control of your risks?
Insurers need a way to improve their customer service and reduce costs whilst remaining in control of their risk and claims handling.
Join us as we discuss and share our experiences about:
The various experiences and possibilities within automation
How to ensure control of your processes, risk and claims handling
Elevating the customer service whilst automating processes
