As the B2B eCommerce market continues to evolve, digital transformation is accelerating, driven by the increasing adoption of artificial intelligence (AI) in marketing strategies. The Infosys CMO Radar 2024 reveals that 96% of marketing leaders have deployed AI in at least one marketing activity, with 73% of enterprises globally having implemented AI in their marketing functions. However, only 52% of these AI deployments generate measurable business value, highlighting a gap in realizing AI's full potential. Despite this, AI-fluent CMOs are driving business value by leveraging predictive and generative AI to personalize campaigns and enhance marketing performance. 68% report a boost in customer engagement after introducing artificial intelligence into their campaigns and 70% are also using it to unlock previously unseen insights from their customer data.
As AI continues to transform marketing, leaders are focusing on embedding AI into business processes to maximize its value and drive innovation in customer engagement.
Join us at "The Power of AI in Omnichannel Marketing" on April 30, 2025, at The Museum of Brands in London, where Infosys and SAP Emarsys will delve into the latest advancements in AI-driven omnichannel marketing. This exclusive event offers a unique opportunity to network with like-minded professionals and contribute to shaping the future of personalized customer experiences.